American Airlines
- Part-time on annualized contract, 5 hour per day.
- Location: Dublin Intl Apt (DUB-TRML)
Requisition ID: 26762
Job Role
The post holder of this role will be responsible for delivering a safe and first class airport experience to our customers. The post holder will be expected to have an understanding of and be cross trained in all areas of the operation and work flexibly across all functions. On a day to day basis, the post holder will report into and take instruction from the Manager Airport Services
responsibilities and accountabililties.
The post holder of this role will be responsible for delivering a safe and first class airport experience to our customers. The post holder will be expected to have an understanding of and be cross trained in all areas of the operation and work flexibly across all functions. On a day to day basis, the post holder will report into and take instruction from the Manager Airport Services
responsibilities and accountabililties.
To provide a consistently high quality customer service ensuring a seamless experience at all contact points.
To perform a range of airport related duties and be prepared to support the daily operation in any capacity required
To conduct relevant administrative duties e.g. pre-flight and post flight departure
To represent AA by adhering to the uniform standards and by adopting a customer focused approach at all times
To promote and sell our services and products to our customers
To attend and complete all compulsory training by given deadlines
To ensure compliance with FAA, Company and airport regulations
To enforce safety/security measures and protect sensitive zones
To adhere to and promote safe working practices all times
To carry out any other reasonable duties consistent with the post
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Person Specification
Essential
Possess excellent interpersonal skills
Possess a solution orientated approach
Ability to resolve conflicts within time constraints and without losing control
Ability to handle stress effectively and work with minimum supervision
Possess a strong customer focus and enjoy face to face contact with customers
Able to be a representative of the Company at all times
Be well groomed appearance & adhere to the uniform standards at all times
Ability and willingness to work in a shift environment (including weekends, bank and public holidays)
Be reliable and punctual
Be compliant with all AA policies and procedures
Ability to communicate both written and verbally to a high standard
Be in possession of a valid airport airside pass
Be Security trained
Possess excellent skills in identified areas of Customer Services
Willingness and ability to successfully complete all relevant training
Be in possession of a valid DVLA driving license
Desirable
Computer knowledge including Microsoft Word, Excel and email
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